April 10, 2011

Don't Be a Bonsai Leader

So then, we must pursue what promotes peace and what builds up one another.”
(Paul’s Letter to the Romans 14:19, HCSB)

I once saw a demonstration of how to grow a bonsai tree. I was horrified to watch the professional horticulturist brutally hack away at a tree branch as he told how the tree, if left to its own nature, would grow to an unpredictable shape, large and reproductive. The goal of bonsai gardening, he explained, is to force the tree to grow small and remain small in a shape that is pleasing to the gardener and that will fit into the pot where the tree is intended to live. Bonsai trees do not reproduce. Later, I came across a website for “Bonsai Leadership” and I thought, “this must be a joke!” When I think of a “bonsai leader” I can only imagine someone who hacks away at people to force them into a cookie-cutter mold that can be controlled and micro-managed. Why would anyone want to be a bonsai leader?  (I honestly do not intend to offend anyone who might be associated with that group or with bonsai gardening.)


Wikipedia describes bonsai:
“Bonsai can be created from nearly any… tree or shrub species… its growth is restricted by the pot environment. Several times a year, the bonsai is shaped to limit growth… and meet the artist's detailed design…. Bonsai does not require genetically dwarfed trees, but rather depends on growing small trees from regular stock and seeds. Bonsai uses cultivation techniques like pruning, root reduction, potting, defoliation, and grafting to produce small trees that mimic the shape and style of mature, full-sized trees.”



Bonsai leaders achieve conformity, uniformity and deformity
While bonsai leadership might achieve conformity and uniformity, its ultimate result is controlled deformity. The bonsai tree was not originally intended by its creator to be small and sterile. By forcing the plant to grow small, it becomes a deformed imitation of its original intended purpose. In the same way, individuals respond to bonsai leadership by becoming small imitations of what they were meant to be.  By hacking away at any attempts to grow outside the box, the bonsai leader trains individuals, like a bonsai tree, to be ornamental instead of allowing them to grow to their maximum potential and multiplying their contribution to the organization’s purpose. “My way or the highway” is often the theme of such a leader.


Leader-builders achieve diversity, variety and purpose
The best leaders are not threatened by the leadership potential in the people they lead. To the contrary, they actually work at building up others and multiplying their own effectiveness as they celebrate the diverse gifts and abilities of others. The best leaders recognize that it is precisely this diversity that contributes to the organization fulfilling its purpose and reaching its objectives. While uniformity might be easier to control, it is variety that builds strength in the team.


Hint to the Leader
Consider whether your leadership style is characterized by building up or tearing down. You could be doing a bonsai on your workers without realizing it. What can you do to encourage the people you lead to grow to their potential and use their unique gifts, talents and experience to contribute positively to the company’s goals and objectives?

           
Hint to the Follower
If you feel like you are the bonsai, hang in there! Never forget that your were meant to grow and be productive. Start looking for ways to reproduce and multiply yourself by mentoring others. Learn from the mistakes of others. Determine now that you will not be a bonsai leader.


[See also “Stress and Job Dissatisfaction”, April 4, 2010]


© Copyright Dr. Larry Gay, April 2011
"Lessons on Leadership and Followership"









April 3, 2011

Spring Cleaning for Business


            Spring cleaning is a time to clean out and throw away any old stuff that is no longer useful to make room for new stuff. Your business or organization needs a regular “spring cleaning.”  Every department should look for things not to do. Ask yourselves, “What are we currently doing that we should stop doing?”  You cannot keep adding new processes, procedures, or practices and also keep the status quo of old processes, procedures and practices going at their same rate… UNLESS, of course, you also add new personnel along with the new products or services you want to offer. Most managers will say, “This is all we have to work with. Make it work.”


Make the best use of what you have
            I love a scene from the movie Apollo 13.  The crew is in a critical situation with a damaged spacecraft trying to return to earth and needs to connect the air purification system from the Lunar Landing Module to the Command Module. The problem is, the ventilation hardware of the two systems does not match up. [Several technicians come onto a conference room at ground control and dump boxes containing the same equipment and tools that the astronauts have with them onto a table.] The technician then says to the engineering team, “OK, Listen up folks! We've got to find a way to make this [square CSM LiOH canister] fit into the hole for this [round LEM canister]  ... using nothing but that. Now let’s get to work!” 
            Somehow, they figured out a way to make it work using only what the crew had on board and they brought the crew safely back to earth.


Aim for higher performance
            The leadership team was sitting around the table looking at our job responsibilities and wondering how we could get to the next level of leadership and productivity. At one point, I asked the team, “What is your dream job?” As we went around the room, each team member affirmed that he had the best job in the region. “Alright,” I said. “But surely each of you has something in your list of responsibilities that you would rather not have to do—something that drags you down or you dread having to do, but is necessary because of the job. How could your job be even better?”

            One teammate said, “Yeah. I absolutely hate having to write new job requests and job descriptions. I hate having to write all this stuff in the second person to someone I have never met and in such a way as to make the job appealing and with good grammar and good form.”

            Immediately, another teammate said, “Really? Oh, I just love doing that!”

            To which the first guy said, “Well, here then. You can have ‘em!” He reached down and grabbed a stack of requests that he flopped on the table in front of his teammate.

            His teammate responded, “Great! Now I won’t have to spend nearly as much time rewriting and correcting your requests. Just tell me what you want and I’ll write the request from scratch.” 

            Both of them said something like, “Oh, what a relief it is!” That afternoon we shifted a few more responsibilities around the room until everyone felt we had gotten to our maximum potential, given the tasks we had to perform as a team. That day we began to be a high performance team.


Look for things not to do
            Consider the stated values of the organization. What do we say is most important to us? Is there anything we currently do that might actually be contrary to these values? Next, look at all the processes, procedures, policies and practices in every department to see how these effectively contribute to the company’s objectives and support the company’s values. Some of these might have served a very good purpose in the past, but have now outlasted their benefit.  Evaluate your products and consider if any of these has become less than productive. An unproductive product is not just oxymoronic—it is a drain on valuable resources that could be applied to more productive ones.


Consider the best use of personnel
            After completing your spring cleaning of products, processes, procedures, policies and practices, now consider the personnel. Ask yourself, “Do we have the right people in the right places doing the right things?” The “right things” includes what is right to contribute to the company’s success and it also includes what this individual is best suited to do. Often you will have exactly the right combination of people working together, but at less than their maximum effectiveness because some of them are not doing the right jobs to maximize their contribution. So what if their job description says they ought to be doing _____? Yeah, so what?! Don’t let a job description handcuff you and the organization and keep you from reaching your maximum productivity. Job descriptions are merely guidelines on paper and paper can be wadded up and recycled. SO WHAT  if one person in a job has a different job description from another person in a similar role? SO WHAT! Your goal is not to serve a job description. Your goal is to be successful. Eliminate barriers and facilitate people being all they are meant to be. The result will be increased productivity.


Think outside the box
            Spring cleaning also means rearranging, moving things around and getting a new look. Every time a team member leaves or a new team member comes on board, you need to consider if some responsibilities need to shift around the team. THEN, come back and write appropriate job descriptions that actually describe what the individual is supposed to be doing. Think outside the box. Again, don’t let antiquated job descriptions force your personnel into boxes of lower productivity.


Hint to the Leader
            So… are you ready to do some spring cleaning?
Products
Processes
Procedures
Policies
Practices
Personnel


Hint to the Follower
            Don’t be afraid of change. Spring cleaning can be hard work, but it has the potential of actually making things better.


© Copyright Dr. Larry Gay, April 2011
"Lessons on Leadership and Followership"